Customer proximity at all times
In addition to having many customers, Vienna Insurance Group’s main goal is to have satisfied customers. To keep them satisfied, we want to exceed expectations – while being friendlier, faster, more reliable and more creative. A selection of recent projects.
Pioneer in pension insurance.
For the benefit of customers.
Our Hungarian VIG company Union Biztosító introduced a new subsidised pension insurance product just a few weeks after preferential tax treatment was introduced. It was the first company to offer a product that ensures customers receive the maximum government subsidy.
Better service.
Mobile app provides added value.
To further improve its customer service, the Polish VIG company Benefia introduced a mobile app in 2014 that allows completely electronic issuing of policies. It also provides an overview of all prior damage events for the vehicle or its owner, and actively recommends further insurance options.
Digital signature.
More comfort, less paper.
In the spirit of the times, the Czech company Kooperativa introduced the option of using biometric digital signatures in November 2014. Customers benefit from the option of using digital correspondence and the environment benefits from less paper use.
Innovative customer service.
iKlient for mobile information access.
The new 24-hour customer portal “iKlient” offered by the Polish company InterRisk allows secure, personalised customer access to its main services. This platform is also accessible from mobile devices, allowing flexible access to information from any location.
Custom tailored.
Flexible pension product for women.
The “Woman Plus Family” and “Woman Plus Work” pension products offered by Wiener Städtische Austria are based on a private pension plan and were introduced in 2014 to address the special insurance needs of women. A variety of options and benefits ensure a high degree of individuality and flexibility.
Award received
Professionalism and customer orientation.
The Polish VIG companies Compensa Non-Life and Benefia received “Company worth recommendation” certification in 2014. The award was received from the Poznan business development and certification office and the employers’ association Lewiatan for professional corporate governance, innovative distribution channels and products, and a strong customer orientation, among other things.
First choice for customers.
Customer satisfaction award.
s Versicherung received the renowned Recommender award in the “Bank insurance” category for the third time in 2014. The award is based on a representative survey of 8,000 customers and honours domestic financial institutions for outstanding customer loyalty and satisfaction.