Expansion of internal Group assistance services

VIG handled more than

assistance cases

for its customers in 2017

In previous years, VIG has increasingly moved towards providing assistance services itself rather than outsourcing to third party providers. Internal Group assistance services are already being offered in the Czech Republic, Slovakia, Bulgaria and Poland. The Bulgarian company also started handling the Macedonian market in 2017, and a Group assistance company was formed in Romania. The goal of these activities is to take advantage of synergies and reduce claims expenses, while increasing customer value at the same time.